Returns and Refunds Policy – Azure-Bondi Boutique
At Azure-Bondi Boutique, we strive to provide all our customers with excellent service and a seamless shopping experience. Our returns and refunds policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully.
We offer a full return policy on all new products, except for promotional or sale items. Clearance items are excluded from this guarantee.
Products purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.
Customers are responsible for shipping costs associated with returns. All returns must be sent to our warehouse in China, and shipping fees to China must be covered by the customer. Azure-Bondi Boutique does not refund return shipping costs and is not responsible for any expenses incurred during the return process.
Return requests must be made within 30 days of receiving the product. Returns submitted after this period will not be accepted. Please ensure compliance with this deadline to be eligible for a return.
Sale items cannot be exchanged, even in cases of incorrect sizing. Please carefully select the correct size before completing your purchase.
We provide a full guarantee on all defective products. If a product has a manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.
To initiate a return, please email info@azure-bondi.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.
Returns submitted without a completed return form cannot be processed. Please ensure this form is included with your return to ensure proper handling of your request.
Azure-Bondi Boutique is committed to ensuring customer satisfaction. By following our returns and refunds policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service team at info@azure-bondi.com.
